How ordering works, what freight is, and what if something is wrong.

How an order works

1. You choose what you need and place your order, and tick that you understand the freight charge below. Nothing is charged by card.
2. We email you the tax invoice for the goods at once. It has our bank details and a payment reference, which is the invoice number.
3. You pay it by EFT and email us your proof of payment. We confirm your payment. An invoice that is not paid within 7 days is cancelled automatically, and we remind you by email before that.
4. Once your payment is confirmed we put your goods on a batch order with our supplier in Cape Town, together with other orders.
5. After that, we send you a separate invoice for your share of the freight. You have 3 days to decline it and be refunded in full for the goods. When the goods have arrived at the dojo and the freight is paid, we tell you they are ready to collect.

Our supplier normally despatches an order the same day when the payment and proof of payment reach it before 12:00 and the next day after that, and its courier normally takes 2 to 4 business days to reach the dojo, depending on the area. These are the supplier's usual times, not promises. We place orders with the supplier in batches, so we tell you what we know when we place the batch order and when your goods arrive. Prices are in rand and include VAT at 15%.

Freight from Cape Town

The prices are for the goods only. Freight from our supplier in Cape Town to the dojo is not included: it is shared across the batch order we place with the supplier, it applies to every order (including one you collect), and it is invoiced to you separately after we have placed the order. If you do not want to go ahead once you see the freight, tell us within 3 days of the date on the freight invoice and before you pay it. We will cancel your order and refund in full what you paid for the goods.

Collection

Collect from Unit 1, 110 Edward Ave, Hennopspark, Centurion 0157 once your goods have arrived at the dojo and we have told you. There is no further charge above your share of the freight.

We do not deliver to your own address: goods are collected from the dojo.

Wrong size or a fault

• Please tell us about a problem or a wrong size within 3 days of the day we tell you your goods have arrived, so that we can take it up with our supplier quickly. Email us with your order reference and what is wrong, and we tell you what happens next before you send anything back. This does not limit your legal rights, including for a fault you find later.
• An exchange for a different size or colour is handled with our supplier and depends on what it can supply. Please ask for a change-of-mind exchange within 14 days of the day we tell you your goods have arrived: after that we cannot arrange one.
• If an item you ordered is not available from the supplier in an alternative brand or size, we refund what you paid for it.
• Nothing here limits your legal rights. Goods that are faulty or are not what you ordered can be repaired, replaced or refunded under the Consumer Protection Act; the warranty the Act gives applies; and where the law gives you the right to cancel an online purchase of goods within 7 days of receiving them, you may use it. Ask us if you are unsure whether it applies to your order.

Who is selling

Sold by WorkoutZone (Pty) Ltd, registration number 2016/498076/07, VAT number 4380320731. Unit 2, Edward Place, Edward Avenue, Hennopspark 0157, South Africa. Contact: meg.booyens@workoutzone.co.za.

Terms of sale · Privacy notice

Contact

Write to meg.booyens@workoutzone.co.za, with your order reference if you have one.

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